Managed IT Services and Remote IT Support

Managed IT services cover the day-to-day running of your technology for a fixed monthly fee. With Elgrith that means a remote helpdesk, Microsoft 365 or Google Workspace administration, device setup and patching, backups, basic cybersecurity and cloud monitoring. You also get documentation of your systems and a monthly report, so you always know what is covered and what needs attention.

It depends on how many users and devices you have, which apps you run and how much support you need. Many providers charge per user per month. Elgrith quotes a fixed monthly fee in USD, GBP or INR after a free IT audit, so you know the cost before you sign. We don't publish a list price because similar offices often need very different support.

Yes, for most needs. Accounts, email, devices, backups, security and cloud tools can all be managed remotely, and our New York and London centers keep support inside your working hours. Hardware jobs such as cabling or replacing a printer need someone on site, so we work alongside your local technician or vendor and tell you upfront which tasks need a visit.

Response targets are written into your service agreement before we start, by priority level, so an office-wide outage is handled ahead of a password reset. We agree targets that match your working hours in New York, London or India, and we report on them every month. We don't publish one fixed figure because the right target depends on your team and budget.

Yes. We handle user accounts, licenses, shared mailboxes and drives, groups, email security settings, multi-factor authentication, and onboarding and offboarding of staff. We can also migrate between the two platforms or from an older email host. Everything stays in accounts owned by your business, with our access set up as a user you can remove at any time.

We start with the basics that stop most incidents: multi-factor authentication on every account, a password manager, endpoint protection, automatic updates and phishing protection on email. Then we back up email, files and key systems off-site and test restores on a schedule. You get a simple security checklist and a monthly report showing what was patched, backed up and flagged.

For most small businesses, yes. One in-house hire brings salary, benefits, training and cover for holidays, and still covers only one skill set. A managed IT service gives you a team for helpdesk, security, backups and cloud for a fixed monthly fee. Larger firms often combine both, with managed IT supporting an internal lead. We quote after a free audit.

It is not required by law for most businesses, but many public-sector and larger private contracts ask for it. Cyber Essentials is a UK government-backed scheme that checks five basic controls, such as firewalls, secure settings and patching. We can help you put those controls in place and prepare. Certification itself comes from an accredited certification body.