FIG 01 · Managed IT
Elgrith London · Managed IT
IT that just works. Remote-first helpdesk, Microsoft 365, cyber security, backups and cloud for London teams, from our London client team and New Delhi engineers.
- New Delhi · HQ--:--
- New York--:--
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1,000+ projects since 2015 · 250+ clients · New Delhi HQ + New York, London, Shanghai
FIG 01 · Live
FIG 02 · Quick answer
What are managed IT services?
Managed IT services give a London business an outsourced IT team for a fixed monthly scope: helpdesk, device and Microsoft 365 management, cyber security, backups and cloud. Elgrith runs remote-first managed IT support with a London client partner, response targets agreed in writing and security controls mapped to Cyber Essentials.
- Helpdesk by ticket, email, chat and video
- Remote-first
- Fixed monthly quote
- GBP
- Platforms we manage
- M365 · Workspace
- Delivering IT and digital projects
- Since 2015
How a ticket flows: your team asks, one service desk fixes it across your stack.
- Ticket
- Chat
- Video call
- Microsoft 365
- Devices
- Backups
- Security
Why it matters
Breaches are common. Certification is rare.
From the UK government’s Cyber Security Breaches Survey 2025.
01
43%
Of UK businesses reported a breach or attack
Just over four in ten UK businesses (43%) reported a cyber security breach or attack in the last 12 months.
Source: UK Cyber Security Breaches Survey 2025(opens in a new tab)02
85%
Of those faced phishing
Phishing remains the most common and disruptive attack, experienced by 85% of businesses that reported a breach or attack.
Source: UK Cyber Security Breaches Survey 2025(opens in a new tab)03
3%
Hold Cyber Essentials
Only a small minority of UK businesses (3%) hold Cyber Essentials, the government-backed baseline for basic cyber hygiene.
Source: UK Cyber Security Breaches Survey 2025(opens in a new tab)
Compare
Managed IT services vs break-fix IT support
The question most London businesses ask first: pay when it breaks, or pay to stop it breaking?
| Managed IT services | Break-fix IT support | |
|---|---|---|
| How you pay | A fixed monthly fee for an agreed scope | An hourly or per-job fee when something breaks |
| When work happens | All the time: monitoring, patching and checks run in the background | Only after you report a problem |
| Response | Targets for each priority, agreed in writing | Best effort, depending on availability |
| Prevention | Built in: updates, tested backups, security baselines and reviews | Not usually part of the service |
| Budgeting | Predictable month to month | Unpredictable: a bad month costs more |
| Best for | Teams that rely on IT every day and want fewer problems | Very small setups with occasional, simple needs |
Managed IT, London
What’s included
One fixed monthly scope for the IT your team relies on every day. Pick what you need; we document all of it.
IT support and helpdesk
Remote support by ticket, email, chat or video call, with support hours agreed around your UK working day and every request tracked to a fix.
Microsoft 365 and Google Workspace management
Users, licences, shared mailboxes, Teams, SharePoint or Drive, MFA and clean offboarding when people leave.
Device management and patching
Windows and macOS laptops and phones enrolled in Intune or another MDM, encrypted, patched and remotely wipeable.
Cyber security services
Endpoint protection, MFA, email security, phishing awareness training and Cyber Essentials readiness.
Backup and disaster recovery
Backups for Microsoft 365, files and key systems, with restores tested on a schedule and a written recovery plan.
Cloud and network
Azure and AWS workloads, plus Wi-Fi and firewall settings reviewed remotely, with cloud costs kept in check.
IT strategy and vCIO
Quarterly reviews of risks, spend and your roadmap, so IT decisions are planned, not rushed.
Beyond an MSP
Need software too?
The same team builds websites, apps and internal tools.
Response times (SLA)
Response times, agreed in writing
Every ticket gets a priority. The response and resolution targets for each one are written into your agreement after the IT audit, based on your users, hours and risks.
| Priority | What it looks like | How we handle it | Targets |
|---|---|---|---|
| P1Critical | The business is stopped: email down for everyone, suspected ransomware, a key system offline. | Worked first, ahead of everything else, with regular updates until it’s resolved. | Set in your agreement |
| P2High | A team or a key person can’t work: VPN down for a department, a director’s laptop failing. | Worked next, with a workaround first where one exists. | Set in your agreement |
| P3Normal | One person affected, with a workaround: a printer, a single app, a mailbox rule. | Handled in order during agreed support hours. | Set in your agreement |
| P4Request | Planned changes: new starters, leavers, licences and access requests. | Scheduled for the date you need it. | Set in your agreement |
We don’t publish one-size-fits-all SLA figures. Your targets are agreed with you and written into your contract.
Small businesses
Outsourced IT support for small businesses
Whether you have no IT person or one stretched one, pick the model that fits.
3 audiences
Fully managed
We are your IT team.
For small businesses with no in-house IT. We run the helpdesk, accounts, devices, security and backups, and report to you every month.
- Remote helpdesk with agreed support hours
- Microsoft 365 or Google Workspace admin
- Devices enrolled, patched and encrypted
- Fixed monthly fee in GBP
Co-managed
Back-up for your IT person.
For firms with one in-house IT lead. We take tickets, patching and monitoring off their desk, so they can focus on projects.
- Shared ticket queue and documentation
- Patching and monitoring handled for them
- Cover for holidays and sick days
- Security baseline and quarterly reviews
Projects
One-off IT projects.
Microsoft 365 migrations, laptop rollouts or a Cyber Essentials readiness review, scoped and quoted as a fixed project.
- Microsoft 365 and Google Workspace migrations
- Laptop rollouts with zero-touch setup
- Cyber Essentials readiness review
- Fixed project quote in GBP
Process · 3 steps
Switching IT provider: our 30/60/90-day plan
A documented, low-drama handover from your current provider. These are the typical phases; your plan is dated after the audit.
- Step 01
Days 1–30: discovery and documentation
We audit users, devices, licences, admin accounts, backups and vendors, collect admin access safely from your outgoing provider and document everything in a system you own.
- Step 02
Days 31–60: security baseline
MFA for everyone, admin accounts locked down, devices enrolled and patched, backups verified with a test restore and email security tightened. Gaps against Cyber Essentials are listed and closed.
- Step 03
Days 61–90: steady state
Helpdesk, monitoring and patching run on schedule. You get your first monthly report and a review of risks, costs and next steps.
Elgrith in London
Areas we support
Remote support across Greater London: the City, Westminster, Canary Wharf, Shoreditch, Camden, Southwark and beyond.
01
Remote-first, by design
Most IT problems are fixed fastest remotely: lockouts, email, Microsoft 365, device policies, security alerts and backups. Our engineers connect securely, with your permission, and log every change.
02
On-site only if agreed in scope
If your setup needs hands on site, such as cabling, hardware swaps or an office move, we agree how that is handled in your scope before you sign. No surprises, and no promises we can’t keep.
03
London client team, New Delhi engineers
Your London client partner runs the relationship, reviews and escalations. The service desk and engineers work from our New Delhi headquarters, 4.5 to 5.5 hours ahead of the UK.
Serving businesses across London and beyond
- City of London
- Westminster
- Canary Wharf
- Shoreditch
- Camden
- Southwark
- Islington
- Croydon
- Greater London
- Across the UK
London and New Delhi
One team, two time zones
Your London client partner runs the relationship. Our New Delhi engineers start their day before London wakes up.
New Delhi · HQLondon
FIG · LIVE · Working across time zones
Your morning. Our afternoon.
When it’s 9 a.m. in London, it’s mid-afternoon in New Delhi. The shared window below is live and adjusts for British Summer Time. Your agreed support hours are written into your scope.
24 hours · London time
≈ 4.5 hours of shared working time today
London: 9 a.m. to 5:30 p.m. UK. New Delhi: 10 a.m. to 7 p.m. IST.
Core hours Shared window Now
Industries
IT support for regulated London sectors
We help you meet the controls your regulator expects. We don’t hold SRA, FCA or NHS accreditations on your behalf.
Law firms
Matter files, email security and access control, with SRA expectations and client confidentiality in mind.Healthcare
Clinics and practices preparing for the NHS Data Security and Protection Toolkit (DSPT) and UK GDPR.Finance
FCA-regulated firms that need audit trails, MFA everywhere, device encryption and tested backups.Professional services
Accountants, consultancies and agencies that need Microsoft 365 set up properly and secure remote work.
Why Elgrith
Why Elgrith for managed IT
An IT partner that can also build your software and website, which a pure MSP can’t.
08items
- 1,000+ projects delivered since 2015
- IT support and software development in one team
- A London client partner for reviews and escalations
- Remote-first support with response targets in writing
- Fixed monthly quote in GBP after a free IT audit
- Security controls mapped to Cyber Essentials
- Microsoft 365, Google Workspace, Azure and AWS
- Documentation you own, so you’re never locked in
FAQ
Frequently asked questions
What London businesses ask before they switch IT provider.
Managed IT services mean an outsourced IT team looks after your technology for a fixed monthly scope. Instead of paying when something breaks, you pay for helpdesk support, device and account management, security, backups and monitoring that prevent problems as well as fix them. Elgrith runs this remote-first for London businesses, with a London client partner and engineers in New Delhi.
Your London IT. Handled.
Book a free IT audit. We’ll reply within one business day with a plan and a fixed monthly quote in GBP.
Free IT audit call · London
- Fixed written quote, no surprises
- NDA before discovery
- You own the code and IP
Book a free call
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