01
Inbound AI receptionist
Answers your number, greets callers as your business, triages the reason for the call, answers FAQs and takes messages.
FIG 01 · AI Voice Agents
AI receptionists and voice agents, built for your calls and your systems
Custom AI voice agents that answer your business number, book into your calendar, update your CRM, hand off to staff with context and log every call. Callers are told they are speaking to an AI, and you own the prompts, the numbers and the call data.
See how it works
FIG 02 · Quick answer
What is an AI receptionist?
An AI receptionist is a voice agent that answers your business phone, understands callers, books appointments, answers FAQs and transfers to staff when needed. Elgrith builds custom AI voice agents on your existing numbers, connects them to your calendar and CRM, discloses that callers are speaking to AI, and logs every call.
- Calls answered, evenings and weekends included
- 24/7
- Projects delivered since 2015
- 1,000+
- Clients across the USA, UK and India
- 250+
- Your prompts, numbers and call data
- 100%
FIG 03 · Why it matters
The rules for AI phone calls are already written.
From the US Federal Communications Commission and the UK Information Commissioner’s Office. A summary to plan with, not legal advice.
01
Artificial
AI voices count as “artificial” under US law
The FCC’s February 2024 ruling “recognizes calls made with AI-generated voices are ‘artificial’ under the Telephone Consumer Protection Act (TCPA).”
Source: FCC news release, 8 Feb 2024(opens in a new tab)02
Written consent
Before US telemarketing robocalls
The FCC notes the TCPA “requires telemarketers to obtain prior express written consent from consumers before robocalling them.”
Source: FCC news release, 8 Feb 2024(opens in a new tab)03
Specific consent
Before UK automated marketing calls
The ICO’s PECR guidance: “You must not make an automated marketing call … unless the person has specifically consented to receive this type of call from you.”
Source: ICO, PECR telephone marketing guidance(opens in a new tab)
FIG 04 · Rules
Rules for AI phone calls in the UK and US
Most of these rules target outbound marketing calls. Answering calls your customers make to you is a different situation, but recording, data and disclosure rules still apply. We build to the rules you and your advisers set.
| Rule | Where | What it covers | How we build to it |
|---|---|---|---|
| TCPA and the FCC’s 2024 ruling | US | AI-generated voices are “artificial”; telemarketing robocalls need prior express written consent | Outbound calls only to contacts with recorded consent, and an opt-out on every call |
| PECR | UK | Automated marketing calls need the person’s specific consent | No automated marketing calls without consent; consent and suppression lists checked first |
| UK GDPR | UK | Personal data in calls, recordings and transcripts | Retention you set, data processing terms, and UK or EU hosting where the providers offer it |
| Call recording notices | UK and US | Telling callers a call is recorded; some US states require every party’s consent | A recording notice in the greeting, and recording switched off where you choose |
| AI disclosure | UK and US | Whether callers must be told they are speaking to an AI | Every agent says it is an AI assistant in its greeting, whatever the minimum rule |
This is a summary, not legal advice. Rules differ by country, US state and sector, and they change. Check your use case with your own legal adviser; we don’t guarantee compliance.
Prefer text chat to calls? See AI chatbot developmentFIG 05 · What you get
What our AI voice agents do
An AI phone agent that handles the calls your team shouldn’t have to, and passes the rest to a person with the context already captured.
02
Appointment booking
Checks real availability and books, moves or cancels appointments in Google Calendar, Outlook, Calendly or a practice system with an API.
03
Lead qualification and CRM updates
Asks your qualifying questions and creates or updates contacts, deals and notes in HubSpot, Salesforce or Zoho.
04
Outbound calls, with consent
Appointment reminders and follow-ups to people who have agreed to them, with opt-outs honoured on every call.
05
Human handoff
Transfers to the right person or team when the caller asks, when it is urgent, or when the agent isn’t sure, with a summary passed on.
06
Call summaries and logs
Every call transcribed, summarised and logged against the contact, with the outcome and any follow-up tasks.
07
Answers from your knowledge base
Opening hours, prices you choose to share, services and policies answered from content you control, not guessed.
08
Voices and languages
Natural voices with UK or US accents, and other languages where your callers need them.
Deliverables
12
deliverables, in writing
Included in every build, written into your fixed quote before work starts.
FIG 06 · Industries
AI receptionists by industry
The same building blocks, set up for how each kind of business takes calls.
- Caller
- Your number
- Knowledge base
- Opening hours
Voice agent
- Calendar
- CRM
- Staff transfer
- Call log
Dental practices
- Handles
- New-patient enquiries, bookings, reschedules, opening hours
- Connects to
- Your practice system’s calendar, where it has an API
- Hands off
- Pain or emergencies, straight to the practice
Clinics
- Handles
- Appointment requests, directions, admin questions
- Connects to
- Booking system and message inbox
- Hands off
- Anything clinical or urgent, always
Law firms
- Handles
- New-matter intake, callback booking, office details
- Connects to
- CRM or intake form, and fee-earner calendars
- Hands off
- Existing clients and anything needing advice
Trades and home services
- Handles
- Quote requests, job booking, out-of-hours calls
- Connects to
- Job scheduling tool and CRM
- Hands off
- Emergencies to the on-call engineer
Property and lettings
- Handles
- Viewing bookings, listing questions, maintenance reports
- Connects to
- Viewing calendar and CRM
- Hands off
- Offers and urgent repairs
E-commerce support
- Handles
- Order status, returns policy, delivery questions
- Connects to
- Store and help desk
- Hands off
- Complaints and refunds to your team
FIG 07 · Flagship build
Proof: an AI platform we designed and engineered
Kenerate AI is our flagship build, an all-in-one AI studio. It isn’t a phone agent, but its own feature list includes lifelike voice-overs and dubbing with ElevenLabs voices, alongside 200+ AI models.
- Voice: lifelike voice-overs and dubbing with ElevenLabs voices
- 200+ AI models in one app, with one login and one credit balance
- Kenerate Agent chat, plus MCP & CLI inside Claude, ChatGPT, Cursor and 19+ AI apps
- 1,000+ projects for 250+ clients since 2015
Agent: Kenerate inside Claude, ChatGPT and CursorDesigned and engineered by Elgrith
- AI models in one app
- 200+
- Studios and tools
- 23+
- Maximum output
- 4K
- Guides
- 500+
FIG 08 · Running costs
What an AI voice agent costs to run
The build is quoted once, in writing. Running costs depend on call volume, and most are paid straight to the providers. As one example of a third-party cost, Twilio’s US voice pricing page (“current as of August 2026”) lists $0.0085 a minute to receive calls on a local number, $0.0140 a minute to make calls and $1.15 a month for a local number. UK rates differ.
06principles
Telephony minutes
Per-minute charges for calls in and out, plus a monthly fee for each phone number, paid to the telephony provider.
Speech recognition
Turning the caller’s speech into text, usually charged per minute of audio.
Voice
Turning replies into natural speech, charged by the provider per character or per minute.
Language model
The model that understands and replies, charged by usage, so call length and model choice matter.
Hosting and integrations
The service that runs the agent and talks to your calendar and CRM, on accounts you own.
Monitoring and changes
Reviewing calls and updating prompts and knowledge, if agreed in your written scope.
FIG 09 · Guardrails
Built to be honest with callers
An AI receptionist represents your business on every call. These guardrails are in every agent we build.
06principles
AI disclosed up front
The greeting says the caller is speaking to an AI assistant, in your business’s name.
Recording notice
If calls are recorded or transcribed, callers hear it at the start, worded as you and your advisers choose.
A person on request
Callers can ask for a human at any point, and urgent calls skip the queue.
No made-up answers
Answers come from your knowledge base; when the agent doesn’t know, it takes a message or transfers.
No card numbers by voice
The agent doesn’t take card details on the call. It can send a secure payment link instead.
Payment gateway integrationCall review
Transcripts reviewed after launch and prompts updated, so mistakes get fixed rather than repeated.
FIG 10 · Connected
Connected to the tools you already use
A voice agent is only as useful as the systems behind it. These are the services we build it with.
06principles
AI agents
Voice as one channel of an agent that can also act in your other tools.
AI agent development
FIG 11 · Measurement
What we monitor after launch
Measured from your call logs and reviewed at the check-ins agreed in your written scope.
| Metric | What it tells you | How we measure it |
|---|---|---|
| Calls answered | Whether the agent is picking up when you can’t | Telephony and call logs |
| Resolved without transfer | How many calls the agent handled end to end | Call outcomes |
| Transfers and reasons | Where callers still need a person | Transfer logs and summaries |
| Bookings and leads | What the calls turned into | Calendar and CRM records |
| Response latency | Whether the conversation feels natural | Turn-by-turn timings in the logs |
| Misunderstood requests | What to add to prompts or knowledge | Transcript review |
We don’t promise resolution or booking percentages before launch. Targets are set with you once real calls are coming in.
FIG 12 · Process · 6 steps
Design the call first, then build the agent
A fixed written quote after a free call, testing with your real call scripts, and a careful launch.
- Step 01
Call-flow design
The calls you get, what the agent should handle, when it hands off and what it must never do. You get a written scope and a fixed quote.
- Step 02
Prompt and knowledge base
The agent’s greeting, disclosure, tone and answers, written from your content and approved by you.
- Step 03
Integrations
Your phone number, calendar, CRM and transfer routes connected on accounts registered to your business.
- Step 04
Testing with real call scripts
Realistic test calls, including accents, interruptions, background noise and awkward requests, before any customer hears it.
- Step 05
Launch
Usually on overflow or out-of-hours calls first, then wider once you are happy with the results.
- Step 06
Monitoring and tuning
Call reviews, prompt updates and the scorecard, at the check-ins agreed in your written scope.
FIG 13 · What you get
Everything included
Written into your fixed quote, so you know exactly what you are paying for before work starts.
12items
- Call-flow map and handoff rules
- Written scope and fixed quote
- Greeting with AI and recording disclosure
- Prompt and knowledge base you can edit
- Phone number set-up or call forwarding
- Calendar and CRM integrations
- Warm transfer to your team
- Call transcripts, summaries and logs
- Test report from real call scripts
- Launch plan, starting with overflow calls
- Monitoring scorecard
- Accounts, prompts and data, all yours
FIG 14 · Who it’s for
Voice agents for busy front desks.
For businesses that miss calls, not call centres replacing everyone.
3 audiences
Small business
Never miss the call that pays.
An AI receptionist for small business that answers when you are on a job, with a customer or closed, and books the work in.
- Out-of-hours and overflow calls
- Bookings straight into your calendar
- Messages summarised by text or email
- Your existing number kept
Clinics and firms
A front desk that never puts people on hold.
Dental practices, clinics and law firms use voice agents for bookings and intake, with anything sensitive passed to staff.
- Intake questions you approve
- Clinical and legal questions always transferred
- Recording and AI disclosure in the greeting
- Data handling designed around UK GDPR
Support teams
Let your team take the hard calls.
The agent handles routine questions and status checks, and passes everything else on with a summary, so nobody asks the caller twice.
- Order and booking status
- Warm transfer with context
- CRM logging on every call
- A scorecard of what callers ask
FIG 15 · Working with us from the USA and UK
Built in New Delhi. Run on your hours.
Every project gets a point of contact in New York or London and an engineering team in New Delhi. Here is how today’s working days line up, live.
New York
North America
--:--ET
New Delhi team Your working day- Shared working time
- ≈ 3 hours today
- New Delhi is
- 10.5 h ahead
- Live calls, your time
- 9 a.m. to 12 p.m. ET
London
UK & Europe
--:--UK
New Delhi team Your working day- Shared working time
- ≈ 4.5 hours today
- New Delhi is
- 5.5 h ahead
- Live calls, your time
- 9 a.m. to 1:30 p.m. UK
Three ways to work together
- 01
Fixed-scope project
A written scope, one fixed price and a dated plan. Suits websites, apps and MVPs.
- 02
Dedicated team
Designers and engineers on your roadmap every month, billed monthly.
- 03
White label
For US and UK agencies: our work, your brand, unbranded deliverables.
Every engagement
- Fixed quote in USD, GBP or INR after a free 30-minute call
- NDA before discovery. You own all code, designs and content
- A working demo every sprint, not status slides
- Reply within one business day, calls inside your hours
Book a call
Calls on ET or UK hours
FIG 16 · Compare
Voicemail, answering service or AI receptionist?
Voicemail, a human answering service or an AI answering service: three ways to cover the calls you can’t take.
| Voicemail | Human answering service | AI receptionist | |
|---|---|---|---|
| Answers live | No | Yes, in their hours | Yes, at any hour |
| Books appointments | No | Sometimes, by hand | Yes, into your calendar |
| Updates your CRM | No | Rarely | Yes, on every call |
| Knows your business | No | From a script | From your knowledge base |
| Handles the unusual | No | Well | Transfers or takes a message |
| Cost model | Low | Per call or per minute, paid to the service | Build cost once, then usage paid to providers |
FIG 17 · Compare
Custom AI voice agent or an off-the-shelf AI receptionist?
| Custom AI voice agent | Off-the-shelf AI receptionist | |
|---|---|---|
| Set-up | Designed around your call flows | Templates you configure yourself |
| Integrations | Your calendar, CRM and systems, including custom ones | The integrations the product offers |
| Prompts and call data | Yours, on accounts you own | Inside the vendor’s platform |
| Phone numbers | Your existing numbers, forwarded or connected | Often a new number from the vendor |
| Cost model | Build cost once, then usage paid to providers | A monthly subscription, often per minute or per call |
| Best for | Specific flows, several systems, or call volumes that justify owning it | Simple call answering, set up fast |
FAQ
Frequently asked questions
Straight answers about AI Voice Agents with Elgrith.
It depends on your call flows, the number of phone numbers, the integrations (calendar, CRM, practice systems), languages and call volume. We don’t publish prices: after a free call you get a written scope and a fixed quote for the build. Running costs, mainly call minutes, speech and model usage, are paid to the providers on accounts you own.
FIG 18 · Related
Keep exploring
Free 30-minute call
Answer every call, honestly.
Tell us which calls you miss. After a free call you get a call-flow plan, a written scope and a fixed quote for the build.
Pick a day for your call
OpenPick a day. You'll choose a time in your own time zone on the next step.